Support & Help

Most account tasks are self-service from your signed-in account: edit your profile and reset your password from Account settings, download a copy of your data, or request account deletion. If you are signed in, start there.

TribeRide support is operated directly by the site operator. The support mailbox below is the address that reaches the team directly.

Operator contact: support@triberide.online

Sign in and open the gathering you need help with to file a request here.

Replies are manual and may take time, features may change, and data may be reset. Payments are not enabled in this release: organizer charge routing and every deposit, refund, and payout rail remain switched off and fail closed. There is no in-product refund button.

• The language selector offers English, Simplified Chinese, Japanese, Spanish, and Korean.
• All five language catalogs are available in this release. Language review uses an independent AI dual review approved by the operator; final release approval for each language is a separate step. The named legal documents are published in their shared language, and the English fallback applies only to unsupported or unreadable preferences.
• Unsupported or unreadable preferences fall back to English.
• Your interface-language choice is stored as a non-authoritative preference cookie on this device.
• If the change does not persist, choose the language again or refresh the page.
• Interface language does not translate member messages. Message translation is not enabled.

For a safety concern or to report someone, use the in-app safety report in My hub — it files an incident for review without moving money or assigning any penalty. From the same My hub, you can appeal a report you filed after it is resolved or dismissed. In an emergency, contact local emergency services first.